Refund & Cancellation Policy

Overview

Infii subscriptions can be purchased through two different channels:

  • • Apple App Store (In-App Purchase)
  • • Direct / Third-Party Purchase

Refunds, cancellations, and billing are handled based on the platform used for purchase.

Refunds for Apple App Store Purchases

• Billing Responsibility

All subscriptions purchased via Apple are billed and managed by Apple.

Payments are charged to your Apple ID. Infii does not store or control payment details Infii cannot initiate or approve refunds for Apple purchases.

• Refund Eligibility

Refunds are subject to Apple’s policies and approval process.

Apple may approve refunds for valid reasons such as accidental purchase or technical issues. In some cases, refunds may be prorated depending on usage and timing. You can go through Apple’s Policy for more information.

• How to Request a Refund

You can request a refund from Apple by following these steps :

  • • Open a browser and go to: https://reportaproblem.apple.com/
  • • Sign in using your Apple ID.
  • • Locate the Infii subscription in your purchase list.
  • • Click “Report a Problem.”
  • • Select “Request a refund.”
  • • Choose a reason for the refund request.
  • • Submit the request and wait for Apple’s response.

• How to Cancel a Subscription on Mac

  • • Open the App Store.
  • • Click your name at the bottom of the sidebar.
  • • Click Account Settings.
  • • Scroll to Subscriptions and click Manage.
  • • Find Infii and click Edit.
  • • Click Cancel Subscription.

Important Notes: Canceling a subscription prevents future billing. You will continue to have access until the end of the current billing cycle. Canceling does NOT automatically issue a refund.

Refunds for Third Party Purchases

• Billing Responsibility

For purchases made via Infii’s website or authorized partners:

Payments are processed by the respective platform/provider. Refunds are handled as per that platform’s refund/cancellation policy.

• Refund

  • • Refund requests may be considered only within 30 days of purchase
  • • Refunds may be denied if:
    • The subscription has already been used or consumed.
    • The request is made after the allowed period.
    • The service has been fully delivered

In most cases, no refund is provided for the active billing period once charged, and access continues until the period ends.

Cancellation

You can cancel your Infii subscription anytime by contacting our support team at support@innovanatechlabs.com

Note that if you unsubscribe/cancel, your subscription will not automatically renew. However, your product subscription will remain active for the remaining days of your current (already paid for) subscription term. Refund eligibility will follow our terms mentioned above.

Contact Us

If you have any issues or questions, you can contact our customer support team at support@innovanatechlabs.com